I have experienced few disappointing services for household items. Usually it will take time and problems were solved. I have heard the working environment and customer relationship in Samsung. But whatever happened with Samsung, I feel very worst in my life so far.
I bought a LCD TV and got a DVD player as a add-on. The USB facility is not working in DVD player. I told to the executive, who came for demo. After that I logged a ticket with Samsung service, Bangalore. BP NO: 8404038880 I logged this issue on September 2009. One service representative came and he also ensured the issue. After that no proper response. I tried the contact no 080-3030 8282. But no response and no improvements. There is no facility to enquire about my service ticket. Only my phone bill increased.
I never imagine such a bad support with Samsung. Now more than 70 days taken and still the issue is not moved any step further. Thanks for this much customer centric (oriented) service. I'm sure, they can not solve this problem in 2010...
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